['Privacy Policy for Crisp & Clean Dry Cleaning Ltd\n\nAt Crisp & Clean Dry Cleaning Ltd, we respect your privacy and are committed to protecting your personal data when you use our online platform or services. This privacy policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.\n\n**1. Information We Collect**\n\nWe may collect and process the following personal information when you use our services or the online platform:\n\n- Contact details such as your name, postal address, telephone number, and email address \n- Service-related information including garment details, cleaning preferences, and service history \n- Payment information necessary for processing transactions (collected only through secure payment gateways) \n- Usage data from your interactions with our platform, including IP addresses and browsing behavior \n\n**2. How We Use Your Information**\n\nYour personal data is used for the following purposes:\n\n- To provide and manage garment cleaning, stain removal, fabric restoration, laundry, and eco-friendly cleaning services \n- To communicate with you regarding your orders, service updates, and customer support requests \n- To improve and personalize our services and the usability of our online platform \n- To comply with legal obligations and protect the rights and safety of Crisp & Clean Dry Cleaning Ltd \n\n**3. Legal Basis for Processing**\n\nWe process your personal data under the following lawful bases:\n\n- Performance of a contract: to deliver our cleaning and laundry services as requested \n- Legitimate interests: for service improvement, fraud prevention, and security purposes \n- Consent: where you have explicitly agreed to certain marketing communications or special offers \n- Legal compliance: when required to fulfill regulatory or statutory obligations \n\n**4. Data Sharing and Disclosure**\n\nWe do not sell or rent your personal data to third parties. Your information may be shared with trusted service providers who assist us with payment processing, delivery, and IT maintenance, always under strict confidentiality agreements. Disclosure may also occur to comply with legal requirements or to protect our rights.\n\n**5. Data Security**\n\nWe implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Access to your information is restricted to authorized personnel only.\n\n**6. Data Retention**\n\nWe retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements.\n\n**7. Your Rights**\n\nUnder GDPR, you have the right to:\n\n- Access and obtain a copy of your personal data \n- Rectify inaccurate or incomplete information \n- Erase your personal data in certain circumstances \n- Restrict or object to the processing of your data \n- Receive your personal data in a portable format \n- Withdraw consent at any time where processing is based on consent \n\nTo exercise these rights, please contact us at the physical address provided below.\n\n**8. Cookies and Tracking**\n\nOur online platform uses cookies and similar tracking technologies to enhance user experience and analyze site usage. You may adjust your browser settings to control cookies; however, some features may not function properly without them.\n\n**9. Changes to this Privacy Policy**\n\nWe may update this policy periodically to reflect changes in practices or legal requirements. Any significant changes will be communicated through our platform.\n\n**10. Contact Information**\n\nFor questions or requests related to your personal data or this privacy policy, please contact:\n\nCrisp & Clean Dry Cleaning Ltd \n45 Kingsway \nCovent Garden, London \nGreater London, WC2B 6NQ \nUnited Kingdom \n\n---\n\nThank you for trusting Crisp & Clean Dry Cleaning Ltd with your garment care and for reviewing our privacy practices.', 0.001292, 'gpt-4.1-mini']